FAQs

  • Delivery

    We aim to send out in 2 -3 days, Standard Royal Mail.
  • Covid - 19 Update

    All orders are processed the same day with Royal Mail delivering as normal!
    We are closely following Government safety guidelines and are unfortunately not accepting returns or exchanges during this period.
  • Important Note

    Our face masks are NOT medical grade masks (which are recommended by the World Health Organisation (WHO) as an infection preventative measure, i.e. grade FFP2/N95). So please DO NOT purchase custom face masks with the false understanding they will prevent infection from Corona virus. They are more about protecting others to reduce spread. Due to the personal hygiene nature of the product, your custom face masks are non-returnable
  • Care instructions

    Machine washable and completely re-usable.
    Wash up to 60°C temperature. Air drys quickly.
  • Sizing

    Adult’s measurements
    C: 6” (15cm)
    H: 5” (13cm)
    E: 2.5” (7cm)
    L: 3” (8cm)
    W: 5” (13cm)

    Children’s measurements
    C: 5” (13cm)
    H: 4” (10cm)
    E: 1.5” (4cm)
    L: 2” (5cm)
    W: 4” (10cm)